All Poynt device returns and replacements are handled by our Resellers. Please reach out to your Reseller for a status on your replacement device. Below are the contact information for the most common Resellers:
eHopper LLC
support@b2bsoft.com
212.742.2301
Elavon
custsvc@elavon.com
(800) 725-1243
EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809
Global Payments
charlotte.downs@globalpay.com
(770) 829-8716
Gravity Payments
support@gravitypayments.com
(866) 701-4700
Heartland Payment Systems
sales@poynt.com
(888) 555-1212
iMerchant Direct
support@imerchantdirect.com
(877) 871-4641
iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2
MCPS POYNT
productsupport@mcpscorp.com
(800) 327-0093
Mindbody
support@mindbodyonline.com
(877) 755-4279
NAB
helpdesk@nabancard.com
(800) 226-2273 x1200
PayProTec
corporate@payprotec.com
(800) 360-2591
POS Portal
poynt@posportal.com
(855) 838-4611
Poynt ISO
support@poynt.com
(855) 398-0746
Poynt Test Reseller
reseller@poynt.com
(855) 398-0746
Priority Payment Systems
testemail@pps.io
(770) 555-1212
Rede
loja.virtual@userede.com.br
Retriever Merchant Solutions
csr@rmsnpc.com
(877) 599-3875
Silver Sky Soft
support@silverskysoft.com
(916) 800-7353
Spot On
support@spoton.com
(877) 814-4102
Tcetera
(877) 956-2359
Touchsuite
support@touchsuite.com
(800) 793-3250
Unified Payments
support@unifiedpayments.com
(877) 610-4729
USMS
CustomerService@usms.com
(877) 432-8871
Vantiv
VantivPoynt@vantiv.com
(866) 622-2390
Wow Payments
poynt@wowpayments.com
(888) 397-9671