What is Reseller and what do they do?

yparanjpe · April 25, 2019, 3:39pm

A Reseller is the organization that provides Poynt devices and activates them for the Merchant to use. All Poynt devices must be purchased via a certified Reseller or ISO (Independent Service Organization).

What does a Reseller do?

The Reseller deploys the Poynt device, activates it and onboards new merchants, and manages existing merchants. Your Reseller is also your first point of contact for any issues with your Poynt device.

When should I reach out to my Reseller?

Your Reseller can help answer/trouble-shoot almost any question you might have about your Poynt device. Some of the most common things you can ask your Reseller to do are:

update business information (address, phone, name)
update business/store settings: enable processing debit cards, tips, skip signature
update banking information tied to your account
reset terminal and Poynt HQ password
provide training/walkthroughs how to use the Poynt device (ie pulling transaction reports, issuing refunds)
fees associated with the Poynt device (ie monthly fees, etc)
check status of Poynt device
returning Poynt device
Below is a list of Resellers that Poynt partners with.

eHopper LLC
support@b2bsoft.com
212.742.2301

Elavon
custsvc@elavon.com
(800) 725-1243

EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809

Global Payments
charlotte.downs@globalpay.com
(770) 829-8716

Gravity Payments
support@gravitypayments.com
(866) 701-4700

Heartland Payment Systems
sales@poynt.com
(888) 555-1212

iMerchant Direct
support@imerchantdirect.com
(877) 871-4641

iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2

MCPS POYNT
productsupport@mcpscorp.com
(800) 327-0093

Mindbody
support@mindbodyonline.com
(877) 755-4279

NAB
helpdesk@nabancard.com
(800) 226-2273 x1200

PayProTec
corporate@payprotec.com
(800) 360-2591