Using Poynt device in Brazil (Rede as Merchant)

Hello,

Please I need help. We bought our device last month and activated it. So far so good. But since Rede is going to implement its own internal libs we couldn’t test any payments. About 3 weeks ago when they released their SDK and they told us the device should be updated and configured to use Rede network instead of regular poynt network. Well, the point is the device seem updated but is not working with REDE libs, it seems to be pointing to Poynt network.

People from REDE are trying to help me, but it’s been 3 weeks now and we are blocked by this issue.

Could I have some help directly from Poynt ??

Thanks a lot,

Pedro

I’m having the same issue,
Integration to processor[REDE] Not suported.
It says: Please report this problem to Poynt ASAP.

Could use some help,
Thanks.

Guilherme