Hi,
I got problem when processing the card on payment fragment, it decline and returns “TemporarilyUnavailable”
here’s the log and picture:
08-22 23:44:48.331 1329-26690/? I/CO.POYNT.SERVICES: NOTIFICATION: PoyntNotification{protocol=POYNT1, type=UI_EVENT, notificationFlags=00000000, dataLength=9, data=000000080000000002, EventCode=PROCESSING, logData=null, crc=00BB, expectedCrc=00BB} 08-22 23:44:48.335 1329-1329/? D/PaymentOptionsFragment: Received broadcasted intent: poynt.intent.action.PROCESSING 08-22 23:44:48.335 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:48.339 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:48.722 1329-26690/? I/CO.POYNT.SERVICES: NOTIFICATION: PoyntNotification{protocol=POYNT1, type=UI_EVENT, notificationFlags=00000000, dataLength=9, data=000000080000000002, EventCode=PROCESSING, logData=null, crc=00BB, expectedCrc=00BB} 08-22 23:44:48.726 1329-1329/? D/PaymentOptionsFragment: Received broadcasted intent: poynt.intent.action.PROCESSING 08-22 23:44:48.733 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:48.738 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:48.938 1329-26690/? I/CO.POYNT.SERVICES: NOTIFICATION: PoyntNotification{protocol=POYNT1, type=UI_EVENT, notificationFlags=00000000, dataLength=8, data=0000001100000000, EventCode=ONLINE_AUTHORIZATION, logData=null, crc=029C, expectedCrc=029C} 08-22 23:44:48.952 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:48.952 1329-1329/? I/CO.POYNT.SERVICES: No Tamper Detected 08-22 23:44:48.963 1329-1329/? D/PaymentOptionsFragment: Received broadcasted intent: poynt.intent.action.ONLINE_AUTHORIZATION 08-22 23:44:48.965 1329-1551/? I/CO.POYNT.SERVICES: No Tamper Detected 08-22 23:44:48.985 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.038 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.039 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.040 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.042 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.042 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.043 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.045 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.045 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.047 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.049 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.051 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.052 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.070 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.071 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:49.105 1329-1329/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:49Z", "type" : "CARD_READER", "status" : "INFO", "businessId" : "3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b", "businessType" : "TEST_MERCHANT", "method" : "PERFORM_TRANSACTION", "data" : "status(ONLINE_AUTHZ_REQ) data_len(374) "} 08-22 23:44:49.105 1329-1329/? I/CO.POYNT.SERVICES: No BinRange provided - using default 08-22 23:44:49.141 1329-1329/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:49Z", "type" : "CARD_READER", "status" : "INFO", "businessId" : "3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b", "businessType" : "TEST_MERCHANT", "method" : "PERFORM_TRANSACTION", "data" : "Status (ONLINE_AUTHZ_REQ) - Card Scheme (EMV_CONTACT)"} 08-22 23:44:49.147 1329-1329/? E/CO.POYNT.SERVICES: Missing delimiter [/] in account holder name (HELIANTONO ) 08-22 23:44:49.159 1329-1329/? I/CO.POYNT.SERVICES: Bin Range match found but data is encrypted - passing to default transaction processor 08-22 23:44:49.159 1329-1329/? I/CO.POYNT.SERVICES: No BinRange provided - using default 08-22 23:44:49.167 1329-1620/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:49Z", "type" : "TOKEN", "status" : "SUCCESS", "businessId" : "3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b", "businessType" : "TEST_MERCHANT", "data" : "LOCAL CACHE"} 08-22 23:44:49.167 1329-1329/? I/CO.POYNT.SERVICES: No Tamper Detected 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: ---> HTTP POST https://services.poynt.net/businesses/3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b/transactions 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: Authorization: BEARE 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: POYNT-REQUEST-ID: 0dd61b52-015e-1000-b5bf-dcb1758fb1ef 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: api-version: 1.2 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: User-Agent: Poynt Services/1.0-R244 (Android 4.4.4; merchant-release-134; urn:tid:87dbf728-fd87-3d0a-8bbc-8d47f1a2b03d; P61SCD052GS002465) 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: POYNT-SESSION-ID: 0dd60a84-015e-1000-b5bf-dcb1758fb1ef 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: Content-Type: application/json; charset=UTF-8 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: Content-Length: 2177 08-22 23:44:49.173 1329-1620/? D/CLOUD-API: ---> END HTTP (2177-byte body) 08-22 23:44:49.189 1329-1551/? I/CO.POYNT.SERVICES: No Tamper Detected 08-22 23:44:50.223 1329-1620/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:50Z", "type" : "REST_API", "status" : "SUCCESS", "storeDeviceId" : "urn:tid:87dbf728-fd87-3d0a-8bbc-8d47f1a2b03d", "processingTime" : 1035.561666, "method" : "POST", "apiStatusCode" : 201, "apiRequestId" : "0dd61b52-015e-1000-b5bf-dcb1758fb1ef", "apiEndpoint" : "https://services.poynt.net/businesses/3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b/transactions", "apiServerDate" : "Wed, 23 Aug 2017 06:44:49 GMT", "apiServerBuild" : "1.2.388-20170808-1705", "apiServerInstanceId" : "i-b2391a2e"} 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: <--- HTTP 201 https://services.poynt.net/businesses/3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b/transactions (1049ms) 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Server: nginx 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Date: Wed, 23 Aug 2017 06:44:49 GMT 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Content-Type: application/json;charset=UTF-8 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Transfer-Encoding: chunked 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Connection: keep-alive 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Poynt-Request-Id: 0dd61b52-015e-1000-b5bf-dcb1758fb1ef 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Poynt-Build-Info: 1.2.388-20170808-1705 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Instance-Id: i-b2391a2e 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: Strict-Transport-Security: max-age=31536000; includeSubdomains; 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: OkHttp-Selected-Protocol: http/1.1 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: OkHttp-Sent-Millis: 1503470689178 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: OkHttp-Received-Millis: 1503470690211 08-22 23:44:50.223 1329-1620/? D/CLOUD-API: <--- END HTTP (-1-byte body) 08-22 23:44:50.368 1329-1329/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:50Z", "type" : "TRANSACTION", "status" : "INFO", "businessId" : "3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b", "businessType" : "TEST_MERCHANT", "storeDeviceId" : "urn:tid:87dbf728-fd87-3d0a-8bbc-8d47f1a2b03d", "method" : "PERFORM_TRANSACTION", "apiRequestId" : "0dd61b52-015e-1000-b5bf-dcb1758fb1ef", "data" : "Action(AUTHORIZE) Status(DECLINED) EntryMode(INTEGRATED_CIRCUIT_CARD) Amount(1411) Type(CREDIT_DEBIT)", "transactionId" : "8efc1fef-54b4-4fc3-890a-25d72e41c227", "sessionId" : "0dd60a84-015e-1000-b5bf-dcb1758fb1ef"} 08-22 23:44:50.369 1329-1329/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:50Z", "type" : "TRANSACTION", "status" : "SUCCESS", "businessId" : "3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b", "businessType" : "TEST_MERCHANT", "storeDeviceId" : "urn:tid:87dbf728-fd87-3d0a-8bbc-8d47f1a2b03d", "method" : "AUTHORIZE", "data" : "Status: DECLINED statusCode: TemporarilyUnavailable"} 08-22 23:44:50.371 1329-1549/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:50Z", "type" : "CARD_READER", "status" : "INFO", "businessId" : "3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b", "businessType" : "TEST_MERCHANT", "method" : "COMPLETE_TRANSACTION", "data" : "SENDING"} 08-22 23:44:50.385 1329-26690/? I/CO.POYNT.SERVICES: NOTIFICATION: PoyntNotification{protocol=POYNT1, type=UI_EVENT, notificationFlags=00000000, dataLength=9, data=000000080000000002, EventCode=PROCESSING, logData=null, crc=00BB, expectedCrc=00BB} 08-22 23:44:50.387 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.391 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.400 1329-1329/? D/PaymentOptionsFragment: Received broadcasted intent: poynt.intent.action.PROCESSING 08-22 23:44:50.573 1329-26690/? I/CO.POYNT.SERVICES: NOTIFICATION: PoyntNotification{protocol=POYNT1, type=UI_EVENT, notificationFlags=00000000, dataLength=8, data=0000001400000000, EventCode=DECLINED, logData=null, crc=56BA, expectedCrc=56BA} 08-22 23:44:50.576 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.588 1329-1329/? I/CO.POYNT.SERVICES: No Tamper Detected 08-22 23:44:50.601 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.602 1329-1329/? D/PaymentOptionsFragment: Received broadcasted intent: poynt.intent.action.DECLINED 08-22 23:44:50.793 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.793 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.794 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.796 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.798 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.798 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.800 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.801 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.801 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.801 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.802 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.802 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.803 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.804 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.805 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.806 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.809 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.811 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.811 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.812 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.812 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.812 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.833 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.833 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.836 1329-26690/? I/CO.POYNT.SERVICES: NOTIFICATION: PoyntNotification{protocol=POYNT1, type=MISC_EVENT, notificationFlags=00000000, dataLength=4, data=00000001, EventCode=CARD_FOUND, logData=null, crc=2AC7, expectedCrc=2AC7} 08-22 23:44:50.837 1329-26690/? I/CO.POYNT.SERVICES: Card inserted before transaction - but no registered activity found 08-22 23:44:50.837 808-1159/? I/ActivityManager: START u0 {act=poynt.intent.action.CARD_FOUND flg=0x10000000} from pid 1329 08-22 23:44:50.838 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.842 1329-26690/? D/UsbRequestJNI: init 08-22 23:44:50.872 1329-1329/? I/POYNT-EVENT: {"time" : "2017-08-23T06:44:50Z", "type" : "CARD_READER", "status" : "INFO", "businessId" : "3d3fb02b-f0a5-4d46-b7e6-91fbb46f3b0b", "businessType" : "TEST_MERCHANT", "method" : "COMPLETE_TRANSACTION", "data" : "status(OFFLINE_DECLINED) data_len(700) "} 08-22 23:44:50.886 185-201/? D/volt_cap: VC: Trip=60, Event=1 08-22 23:44:50.886 185-201/? D/volt_cap: VC: Thermal update change is 1982.255249 08-22 23:44:50.910 1329-1329/? I/CO.POYNT.SERVICES: No Tamper Detected
my serial number: P61SCD052GS002465
Any suggestion?
Thank you!