Problems with POYNT5 card reader on the Device

Hi

Im having problems testing the APP where im working keep telling me that the device Card is IDLE, Debugging the device i found out that the Keys for the reader are missing.

Can you help me to figure out the problem?
Device POYNT5 Serial P5SW258JT005137
Previously register under the
MID:e8w314sy7w

but i would like to register under :
MID: cqum5cpsht,