Poynt Terminal isn't working

Hello
I recently received a device updated and I started it. The problem is that, after rebooting, it shows the Poynt animated logo but never starts. It show a android image with a alert in his stomach.
I entered the bootloader and it shows the message I tried running the “Recovery Kernel” but only restarts the Poynt Terminal and I tried to enter into developer mode and wake up but the poynt terminal options dont work anymore and keeps on step that i have to select a wifi network.

How do I set it back to a working condition?
Thanks.

Luciano, just updating this thread since we got this resolved. If anyone else experiences this issue they should contact our support team at support@poynt.com.