I received a Congratulations email, but do not have my Terminal yet. What does this mean?

#1

Congratulations on successfully activating your Poynt Smart Terminal!
We’re excited for you to start transacting. But first, we recommend taking the following steps to enhance your Poynt experience:
This email concerns your terminal with serial number XXXX
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Customize

Did you know that you can personalize your receipts, customize screen wallpapers, and set up other preferences to your liking on Merchant HQ (https://poynt.net)?
Go to Merchant HQ
(http://email.poynt.co/c/eJxNjcsOgjAUBb-G7iC3vX0uugC1iZ9BX4EIlGAT499LdGMyizObM9FGFEmS2TKgBiRVjHHJdUe7K5pBD8K5vpfOyUvDYS_vrXahkO-4reO83KNFGrjGqFqZE2-5T7o1QkNrIiqfeWIAkix2qnV_Ntg3zJ38rrZUyWHjEZYSHq9yPM7In52plUyWUYiYg9Egs4ck8uiBIQgU3qAJ6gOm9jok)
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Manage on the Go!

Download the Poynt HQ app on your iPhone or Android to manage your business on the go.
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Learn more

Review the Poynt Reference Guide to get familiar with using your Poynt Smart Terminal
Read the Guide
(http://email.poynt.co/c/eJxNT8tug0AM_Jpwc7Rv4MAhj9L2UClp-wPL2ggELNGyqGq_vkvSQyXLHo9HYxsrlJpM1leC8ZIZnguhjCr2fH-W5bE46ro-HExdm9NOsdv87ePezdkdPE22H1-xktypQmIOpiUFqqECSl0wKFHmTatIMGaysepivC07ediJOsXD6oc80jIkyylxnUuJPKxLqjbE3o20QSE4M4VSOVzX3g3wEdPwD79TS4G8I7Ae4Y2C66yP8Lz2SBBnuGx74JPC1Hs73kUP6uUKl3MNWagwuHF2w9cchvTjv247K-sqoaXmmlttucoFukYhta0SUjS8RGx_AaXWZW4)
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Questions?

If you have any questions or require additional help, visit our support center (https://poynt.zendesk.com/hc/en-us) 24/7 or email us at support@poynt.com. Or, if you prefer to get help from our support team, you can call us from 6 AM - 8 PM, seven days a week, at (855) 398-0746.

You might receive an email similar to the one above, but not have received your Poynt terminal yet. This is due to your Reseller on-boarding your business and testing the terminal before shipping it to you.

If you need to get an ETA and status of your device, please reach out to your Reseller. A list of our most common Resellers:

eHopper LLC
support@b2bsoft.com
212.742.2301

Elavon
custsvc@elavon.com
(800) 725-1243

EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809

Global Payments
charlotte.downs@globalpay.com
(770) 829-8716

Gravity Payments
support@gravitypayments.com
(866) 701-4700

Heartland Payment Systems
sales@poynt.com
(888) 555-1212

iMerchant Direct
support@imerchantdirect.com
(877) 871-4641

iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2

MCPS POYNT
productsupport@mcpscorp.com
(800) 327-0093

Mindbody
support@mindbodyonline.com
(877) 755-4279

NAB
helpdesk@nabancard.com
(800) 226-2273 x1200

PayProTec
corporate@payprotec.com
(800) 360-2591

POS Portal
poynt@posportal.com
(855) 838-4611

Poynt ISO
support@poynt.com
(855) 398-0746

Poynt Test Reseller
reseller@poynt.com
(855) 398-0746

Priority Payment Systems
testemail@pps.io
(770) 555-1212

Rede
loja.virtual@userede.com.br

Retriever Merchant Solutions
csr@rmsnpc.com
(877) 599-3875

Silver Sky Soft
support@silverskysoft.com
(916) 800-7353

Spot On
support@spoton.com
(877) 814-4102

Tcetera
(877) 956-2359

Touchsuite
support@touchsuite.com
(800) 793-3250

Unified Payments
support@unifiedpayments.com
(877) 610-4729

USMS
CustomerService@usms.com
(877) 432-8871

Vantiv
VantivPoynt@vantiv.com
(866) 622-2390

Wow Payments
poynt@wowpayments.com
(888) 397-9671