How To: Change or Reset Passcode on Poynt HQ

To update or change a terminal user’s passcode, visit your Poynt HQ web portal.

Step 1: Select the Business Tab. Then, select Terminal Users on the left-hand menu.

Step 2: When you’re viewing your team’s terminal users, you can select the edit icon on the far right for access to their information.

Step 3: Enter a new passcode under “Reset Passcode” and make sure to confirm with a matching passcode.

Step 4: Select Save User.