Customer not found in our records

I got error when i update customer. Customer added successfully but when i try to update created customer then i got error. I show created customer in poynt customer list (Sign In).

PoyntError{code=0, httpStatusCode=404, apiErrorCode=BUSINESS_NOT_SETUP, reason=‘Customer not found in our records.’, data=‘unable to find customer with userId = 4946358279849’, requestId=‘null’, throwable=}

Can you please give solution ASAP.