Hey guys,
After an update and changing acquirer, we’re getting an “Poynt Services Stopped” error. Please check the result of adb logcat > log2.txt: http://pastebin.com/raw/YXVTy7gX
Thanks in advance.
Hi Gabriel,
can you run this command to get to the Settings menu
`adb shell am start -S com.android.settings/.Settings`
and then click Poynt Login. Do you see any accounts there?
Hi dennis, thank you for answering.
Yeah, it currently shows our account.
Are you still experiencing this crash?
Yes, same thing.
Thanks.
Gabriel,
Can you share your terminal serial #? Can you also get your device online and reproduce the crash and capture the bug report? https://www.youtube.com/watch?v=ITciNeyqt2o
Hey Dennis, I’ve done it.
Serial # is P61SWT233FS000543
Gabriel,
I am not completely sure why this is happening but I suspect there may be some residual data left on the data partition after previous activation. Let’s try resetting the device by going into Settings (using the adb command above) > Backup & reset and follow the prompts. After that you will need to reactivate the device.
Dennis,
After doing this, we can now start payment fragments. But it cannot detect card reader. Also, please note the message on top of the screen: Device not initialized. Contact support
(“leitor de cartão não disponível” means “card reader not available”)
Gabriel, I have injected the encryption keys, so it should work if you try again.
Dennis, got it working now. Thanks!