Poynt terminals are purchased through certified resellers or ISOs, and not directly via Poynt or other vendors. As such, each reseller has a unique on-boarding process and specific partners they work with, either credit card processors, apps, etc.
If you would like to change your processor, you will need to contact your reseller to initiate this process. The reseller might be able to do the switch then and there, or will have to swap your device depending on the complexity of the change.
A list of the resellers that we partner with is below:
eHopper LLC
support@b2bsoft.com
212.742.2301
Elavon
custsvc@elavon.com
(800) 725-1243
EVO
ISV.CustomerSupport@evopayments.com
(888) 860-7809
Global Payments
charlotte.downs@globalpay.com
(770) 829-8716
Gravity Payments
support@gravitypayments.com
(866) 701-4700
Heartland Payment Systems
sales@poynt.com
(888) 555-1212
iMerchant Direct
support@imerchantdirect.com
(877) 871-4641
iPayment
merchantsupport@merchants-help.com
(800) 554-4777 x 2
MCPS POYNT
productsupport@mcpscorp.com
(800) 327-0093
Mindbody
support@mindbodyonline.com
(877) 755-4279
NAB
helpdesk@nabancard.com
(800) 226-2273 x1200
PayProTec
corporate@payprotec.com
(800) 360-2591
POS Portal
poynt@posportal.com
(855) 838-4611
Poynt ISO
support@poynt.com
(855) 398-0746
Poynt Test Reseller
reseller@poynt.com
(855) 398-0746
Priority Payment Systems
testemail@pps.io
(770) 555-1212
Rede
loja.virtual@userede.com.br
Retriever Merchant Solutions
csr@rmsnpc.com
(877) 599-3875
Silver Sky Soft
support@silverskysoft.com
(916) 800-7353
Spot On
support@spoton.com
(877) 814-4102
Tcetera
(877) 956-2359
Touchsuite
support@touchsuite.com
(800) 793-3250
Unified Payments
support@unifiedpayments.com
(877) 610-4729
USMS
CustomerService@usms.com
(877) 432-8871
Vantiv
VantivPoynt@vantiv.com
(866) 622-2390
Wow Payments
poynt@wowpayments.com
(888) 397-9671
*NOTE: This list is updated periodically. Please check back soon for more resellers.