Card reader not working

Developers Nexi (Italy)
#1

Hello,

The card reader seems not to be working.
I have the device in developer mode.
Here are some screenshoots.

Thank you.

1.png800×1280 45.8 KB

#2

2.png800×1280 143 KB

#3

3.png800×1280 65.3 KB

#4

I’ll try to inject test encription key doing:
Go to Settings > About > tap 10 times on Payment Firmware > tap on Inject button.

But i have this error:
PoyntReader Initialization FAILED - please try againg!

screenshot_2018_July_27__14_38_22.png800×1280 83.9 KB

#5

@it.gyb
We have scheduled some updates on your terminal. Please power up the terminal and connect online.

#6

Ok the terminal is on and ready to be updated, thank you!

#7

If the issue still persists, Goto Settings -> Developer Preferences -> Payment Firmware -> Install
and then
Go to Settings > About > tap 10 times on Payment Firmware > tap on Inject button.

#8

Hi,
inside settings I have no “Developer Preferences” option.

Maybe I/you have to enable it?

Thank you

#9

Hi @it.gyb,

Developer FAQ page has instructions on how to enable Developer Preferences menu.