Can't activate poynt terminal

Developers
#1

Hi,
I put my Poynt device into Developer-Mode , then i submit my activate form on my Poynt device, but it alway processing, Some help please ?

#2

Danny,
can you send me a private message with your terminal serial #?

#4

sorry Dennis,
this is the correct sn
P61SW123XFS000636

#5

I am not able to see your device in our terminal management system which means it not able to check in. Is it possible for you to connect to it from your PC and capture logcat output? “adb logcat”
You can then email that to support@poynt.com

#6

hi,dennis
the sn is incorrect in the last message.It’s my fault. sorry.
please search this one in your terminal management system.
C:\Users\Demo\AppData\Local\Android\sdk\platform-tools>adb devices
List of devices attached
P61SWT23XFS000636 device

thank you

#7

hi,dennis
the sn is incorrect in the last message.It’s my fault. sorry.
please search this one in your terminal management system.

C:\Users\Demo\AppData\Local\Android\sdk\platform-tools>adb devices
List of devices attached
P61SWT23XFS000636 device

thank you

#8

Danny, looks like we need to fix the build on your terminal. I will respond via email as I also need to attach an image file.

#9

I have a similar issue–can’t activate actual device. I emailed my logcat to support@poynt.com.

I checked wifi connection from Diagnostics screen and it shows a yellow triangle with exclamation mark.

Please advise.

#10

I will respond via the support ticket you submitted.