Activate Merchant icon (lightning bolt) throws error

Developers Nexi (Italy)
#1

Hi all,
when I try to activate my test merchant (by clicking in the bolt icon), nothing happens. If I look at the console, this error is shown:

vendor-9ab378e78bd0033881804a80b59c3d83.js:12 TypeError: e.get is not a function
at activateTerminal (atc-d1adeeb7bb4b1b932f21c7e1d9fa7d6f.js:8)
at a.send (vendor-9ab378e78bd0033881804a80b59c3d83.js:17)
at a.n [as send] (vendor-9ab378e78bd0033881804a80b59c3d83.js:16)
at vendor-9ab378e78bd0033881804a80b59c3d83.js:10
at Object.h [as flaggedInstrument] (vendor-9ab378e78bd0033881804a80b59c3d83.js:12)
at vendor-9ab378e78bd0033881804a80b59c3d83.js:10
at c.run (vendor-9ab378e78bd0033881804a80b59c3d83.js:8)
at Object.l [as run] (vendor-9ab378e78bd0033881804a80b59c3d83.js:13)
at e.handler (vendor-9ab378e78bd0033881804a80b59c3d83.js:10)
at HTMLDivElement. (vendor-9ab378e78bd0033881804a80b59c3d83.js:17)

I tried with 3 different browsers (Chrome- Firefox- Edge) and creating different test merchants, same result.
How can I solve this problem?

Thank you,
Marco

#2

Hi Marco,
Please enter the TID and MID manually on the device to activate the device.
We are tracking the issue, expect it to be fixed sometime soon.

#3

Hi deepak, thank you for your reply.
I have a TID like this one: pi59, but when my device asks for the TID, the keyboard that is shown is only a numeric keyboard, so I cannot enter the ‘p’ and the ‘i’.
My terminal serial number is P6SW185JS001543

#4

I managed to enter the TID, now the terminal asks for:

  • Ip address
  • Port
  • Gt ID
    Where I can find these infos?

Thanks

#5

Hi @marcoagati147, please get in touch with me via e-mail (flavio.morrone@mail-bip.com)